Version 1.2 — 15 June 2026
These Terms of Sale (the “Terms of Sale”) set out the conditions under which the Seller provides the User with the paid services of the CoachPartner Platform, accessible at coachpartner.app.
The Terms of Sale supplement the Terms of Use (the “Terms of Use”). In the event of any conflict regarding the financial terms of the Service, the Terms of Sale prevail.
The Terms of Sale apply to any paid Order, whether for a single Analysis or a Pack. They are accepted by the User when creating their Account, and then confirmed at the time of each Order.
The Service is sold by SOVELL, a French simplified joint-stock company with a sole shareholder (société par actions simplifiée unipersonnelle, SASU), with a share capital of EUR 1,500, whose registered office is located at 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, France, registered with the Paris Trade and Companies Register (RCS) under number 104 653 639, represented by its president Sophie Vellutini.
Hereinafter the “Seller” or the “Publisher”. Contact: contact@coachpartner.app
Terms defined in the Terms of Use have the same meaning in these Terms of Sale. In addition:
The Service consists in the automated analysis of a coaching session uploaded by the User, against the core competencies of the International Coaching Federation (ICF) framework, and in the production of a downloadable report.
The Analysis is generated automatically. It is strictly indicative and educational in nature. It does not constitute an official evaluation by the ICF and confers no certification, in accordance with Article 8 of the Terms of Use.
The User receives one free first Analysis, under the conditions of Article 6.
Beyond that, the Service is offered under two options, at the User’s choice: per unit, or by purchasing a Pack of Analyses.
Each Analysis purchased individually is charged at five (5) euros.
The User may purchase a Pack bundling several Analyses at a reduced unit price, according to the following grid:
| Pack | Number of Analyses | Price | Unit price |
|---|---|---|---|
| Single | 1 | €5 | €5 |
| Starter Pack | 5 | €20 | €4 |
| Pro Pack | 10 | €35 | €3.50 |
The conditions for using the Credits from a Pack are set out in Article 7.
As the Seller benefits from the French VAT exemption scheme (franchise en base), all prices are net of VAT. Pursuant to Article 293 B of the French General Tax Code, VAT is not applicable. The statement “TVA non applicable, article 293 B du CGI” appears on invoices.
The price applicable to an Order is the one displayed on the Platform when it is validated. The Seller may change its prices at any time; such a change affects neither Orders already validated nor Credits already acquired.
Each User receives one (1) free Analysis, limited to one per Account.
The free offer is strictly personal and non-cumulative. Creating multiple Accounts in order to obtain several free Analyses is prohibited and constitutes a breach of the Terms of Use.
The Seller may change the conditions of the free offer for the future, without affecting Analyses already performed.
The purchase of a Pack immediately credits the User’s Account with the corresponding number of Credits, after confirmation of payment. Each Credit gives the right to one (1) Analysis.
Credits are deducted each time an Analysis is launched. They have no validity period and remain usable without time limit for as long as the User’s Account is active.
Credits are strictly personal. They may not be assigned, transferred to another Account, or converted into cash, except in the exercise of the right of withdrawal provided for in Article 11.
Deletion of the Account results in the loss of any unused Credits, without giving rise to a refund, subject to the right of withdrawal.
The Order is placed online on the Platform. Depending on the option chosen under Article 5, the User purchases a single Analysis or a Pack of Credits.
Before validating their Order, the User reviews the essential characteristics of the Service, the applicable price and these Terms of Sale, which they accept.
The Order is validated in two steps (“double click”): the User reviews the details and price of their Order, then confirms it by clicking the payment button, which bears the wording “order with obligation to pay” or an equivalent statement, in accordance with Article L221-14 of the French Consumer Code.
When launching each Analysis, whether purchased individually or deducted from a Credit, the User uploads the audio file of the session. The immediate performance of the Service and the waiver of the right of withdrawal apply under the conditions of Article 11.
The Order is definitively validated upon confirmation of payment. The Seller sends the User a confirmation by email, on a durable medium, setting out the essential characteristics of the Service, the price paid and, where applicable, confirmation of the User’s express agreement and waiver of the right of withdrawal.
Payment is made online, at the time of the Order, by bank card or by any other means offered on the Platform.
Payments are processed by the payment service provider Stripe. Payment data, in particular bank card data, are collected and processed directly by Stripe under its own terms and security measures. The Seller does not have access to the User’s full bank card data. The processing of these data is described in the Privacy Policy.
The Order is processed only after effective confirmation of payment.
The purchase of a Pack immediately credits the Account with the corresponding Credits (Article 7). Each Analysis is then performed at the User’s request, when a session file is uploaded.
As the Analysis is an automated service, its performance begins immediately after it is launched, in accordance with the User’s express request made pursuant to Article 11.
The Analysis report is made available to the User on their Account, in downloadable form, within a reasonable time after the end of the processing.
In the event of a technical failure of the processing attributable to the Seller preventing production of an Analysis, the Seller shall, at the User’s choice, either perform the Analysis again, restore the corresponding Credit, or refund the amount paid for the relevant Analysis.
In accordance with Articles L221-18 et seq. of the French Consumer Code, a User who qualifies as a Consumer has in principle a period of fourteen (14) days to exercise their right of withdrawal from the conclusion of the contract, without having to give reasons.
The Analysis consists of a service performed immediately and almost instantaneously after it is launched.
Pursuant to Article L221-28, 1° of the French Consumer Code, the right of withdrawal cannot be exercised for service contracts fully performed before the end of the withdrawal period and whose performance began after the Consumer’s prior express agreement and express waiver of their right of withdrawal.
Accordingly, by accepting these Terms of Sale — acceptance confirmed at the time of each Order —, the User, for each Analysis, agrees that they:
Once the Analysis has been fully performed, that is, the Analysis report produced and made available to the User, the right of withdrawal is definitively lost for that Analysis and no refund is due on that basis.
If, exceptionally, the User were to exercise their right of withdrawal after having requested immediate performance of the Service but before the Analysis has been fully performed, they would owe an amount proportionate to the Service provided, in accordance with Article L221-25 of the French Consumer Code.
The purchase of a Pack opens, for the Consumer, a fourteen (14) day right of withdrawal covering the unused Credits. Acceptance of these Terms of Sale constitutes, for each Analysis actually launched during this period, a request for immediate performance and a waiver of the right of withdrawal for the corresponding Credit. In the event of withdrawal exercised within the fourteen (14) day period, the Seller refunds the price of the unused Credits only, valued at the unit price of the relevant Pack, in accordance with Article L221-25 of the French Consumer Code.
These waivers do not affect the legal guarantees referred to in Article 13 or the handling of technical failures provided for in Article 10.
An invoice or proof of payment is made available to the User for each paid Order, by email or from their Account.
Independently of any commercial guarantee, the Consumer User benefits from the legal guarantees provided by law, in particular the legal guarantee of conformity applicable to digital content and services, provided for in Articles L224-25-1 et seq. of the French Consumer Code.
In the event of a non-conforming Service, the User may request that it be brought into conformity. They may contact the Seller at contact@coachpartner.app for any claim in this respect.
The Service is provided as a tool to support reflection. The Seller does not guarantee any particular result, in accordance with Article 14 of the Terms of Use.
To the extent permitted by law, the Seller’s total liability is limited in accordance with Article 14 of the Terms of Use, that is, to the amounts actually paid by the User during the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply in the event of gross negligence or wilful misconduct, or where prohibited by law, in particular in respect of the legal guarantees.
The processing of personal data in connection with Orders, in particular payment data, is described in the Privacy Policy.
The processing of personal data contained in the analysed files is governed by the Data Processing Agreement (DPA).
For any question, claim or request relating to an Order, the User may contact the Seller at contact@coachpartner.app.
The Seller may amend these Terms of Sale, in particular to reflect legal, regulatory or Service-related developments. The Terms of Sale applicable to an Order are those in force on the date of that Order.
These Terms of Sale apply both to Users who qualify as Consumers and to Users acting for business purposes (the “Professionals”).
The protective provisions reserved by law for Consumers benefit only Users who have that status. These include the right of withdrawal (Article 11), the legal guarantee of conformity (Article 13) and recourse to the consumer mediator (Article 19).
A User acting for business purposes does not benefit from the right of withdrawal provided for Consumers, nor from recourse to consumer mediation. By exception, a Professional whose contract does not fall within the scope of their main activity and who employs no more than five (5) employees benefits from the right of withdrawal, in accordance with Article L221-3 of the French Consumer Code.
A Professional subject to VAT in the European Union provides, where applicable, their EU VAT number when placing the Order. As the Seller benefits from the French VAT exemption scheme, no VAT is charged (see Article 5).
These Terms of Sale are governed by French law.
In the event of a dispute, the User is invited to contact the Seller at contact@coachpartner.app in order to seek an amicable solution.
In accordance with Articles L611-1 et seq. of the French Consumer Code, a User who qualifies as a Consumer may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute. The competent mediator is: Société de la Médiation Professionnelle (SMP), Alteritae, 5 rue Salvaing, 12000 Rodez, France, www.mediateur-consommation-smp.fr. The mediator may be contacted by completing the online form available on its website or by post at the above address. Referrals must be made in writing and in French.
Failing amicable resolution, the dispute shall be brought before the competent courts in accordance with the applicable rules of law.
A User who qualifies as a Consumer may, at their choice, bring the matter before the courts having territorial jurisdiction under the Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or where the harmful event occurred, in accordance with Article R631-3 of the French Consumer Code.