Terms and Conditions of Sale

Article 1. Purpose and scope

These Terms of Sale (the “Terms of Sale”) set out the conditions under which the Seller provides the User with the paid services of the CoachPartner Platform, accessible at coachpartner.app.

The Terms of Sale supplement the Terms of Use (the “Terms of Use”). In the event of any conflict regarding the financial terms of the Service, the Terms of Sale prevail.

The Terms of Sale apply to any paid Order, whether for a single Analysis or a Pack. They are accepted by the User when creating their Account, and then confirmed at the time of each Order.

Article 2. Identification of the Seller

The Service is sold by SOVELL, a French simplified joint-stock company with a sole shareholder (société par actions simplifiée unipersonnelle, SASU), with a share capital of EUR 1,500, whose registered office is located at 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, France, registered with the Paris Trade and Companies Register (RCS) under number 104 653 639, represented by its president Sophie Vellutini.

Hereinafter the “Seller” or the “Publisher”. Contact: contact@coachpartner.app

Article 3. Definitions

Terms defined in the Terms of Use have the same meaning in these Terms of Sale. In addition:

• “Analysis”: the automated analysis of a coaching session and the production of the associated report.
• “Order”: the purchase by the User of a single Analysis or a Pack.
• “Credit”: the unit giving the right to one (1) Analysis, added to the balance of the User's Account. A Credit comes either from a purchase, after payment of the corresponding Order, or from a grant by the Seller under the conditions of Article 6. Credits follow the same rules of use whatever their origin, unless specific conditions are expressly stated when they are granted.
• “Pack”: a prepaid bundle of several Analyses, purchased in a single Order at a reduced unit price, and represented by Credits.
• “User” or “Client”: the natural or legal person who places an Order.
• “Consumer”: the User who acts for purposes that do not fall within the scope of their commercial, industrial, craft or professional activity, within the meaning of the French Consumer Code.

Article 4. Essential characteristics of the Service

The Service consists in the automated analysis of a coaching session uploaded by the User, against the core competencies of the International Coaching Federation (ICF) framework, and in the production of a downloadable report.

The Analysis is generated automatically. It is strictly indicative and educational in nature. It does not constitute an official evaluation by the ICF and confers no certification, in accordance with Article 8 of the Terms of Use.

Article 5. Price and purchase options

Using the Service requires a Credit available on the Account. Creating an Account grants no Credit.

Credits are acquired under two options, at the User's choice: per unit, or by purchasing a Pack of Analyses. The Seller may also grant Credits under the conditions of Article 6.

5.1 Single Analysis

Each Analysis purchased individually is charged at five (5) euros.

5.2 Packs of Analyses

The User may purchase a Pack bundling several Analyses at a reduced unit price, according to the following grid:

The conditions for using the Credits from a Pack are set out in Article 7.

5.3 Value added tax and applicable price

As the Seller benefits from the French VAT exemption scheme (franchise en base), all prices are net of VAT. Pursuant to Article 293 B of the French General Tax Code, VAT is not applicable. The statement “TVA non applicable, article 293 B du CGI” appears on invoices.

The price applicable to an Order is the one displayed on the Platform when it is validated. The Seller may change its prices at any time; such a change affects neither Orders already validated nor Credits already acquired.

Article 6. Credits granted by the Seller

The Seller may grant Credits without financial consideration, in particular on a promotional, commercial or goodwill basis.

This possibility creates no right for the User to receive a Credit: any grant is at the Seller's sole discretion. Creating an Account grants no automatic Credit.

Granted Credits are strictly personal. They may not be assigned, transferred to another Account, or converted into cash, without prejudice to applicable statutory rights. Any specific conditions attached to them — duration, scope, number — are stated when they are granted; failing that, they follow the rules of Article 7.

Article 7. Packs of Analyses and Credits

The purchase of a Pack immediately credits the User’s Account with the corresponding number of Credits, after confirmation of payment. Each Credit gives the right to one (1) Analysis.

When an Analysis is launched, a Credit may be reserved on the Account balance. It is only definitively consumed once the complete Analysis report and the associated session record have been produced and made available. If the Analysis does not complete in full, the reservation is released or the Credit is automatically restored, whatever the cause of the failure. Credits have no validity period and remain usable without time limit for as long as the User's Account is active.

Credits are strictly personal. They may not be assigned, transferred to another Account, or converted into cash, except in the exercise of the right of withdrawal provided for in Article 11.

Deletion of the Account results in the loss of any unused Credits, without giving rise to a refund, subject to the right of withdrawal.

Credits held on an Account before 2 October 2026, whether purchased or granted, remain fully vested and usable under the conditions of this Article. No existing balance is reduced or recalculated as a result of this change of version of these Terms of Sale.

Article 8. Order process

The Order is placed online on the Platform. Depending on the option chosen under Article 5, the User purchases a single Analysis or a Pack of Credits.

Before validating their Order, the User reviews the essential characteristics of the Service, the applicable price and these Terms of Sale, which they accept.

The Order is validated in two steps (“double click”): the User reviews the details and price of their Order, then confirms it by clicking the payment button, which bears the wording “order with obligation to pay” or an equivalent statement, in accordance with Article L221-14 of the French Consumer Code.

When launching each Analysis, whether purchased individually or deducted from a Credit, the User uploads the audio file of the session. The immediate performance of the Service and the waiver of the right of withdrawal apply under the conditions of Article 11.

The Order is definitively validated upon confirmation of payment. The Seller sends the User a confirmation by email, on a durable medium, setting out the essential characteristics of the Service, the price paid and, where applicable, confirmation of the User’s express agreement and waiver of the right of withdrawal.

Article 9. Payment

Payment is made online, at the time of the Order, by bank card or by any other means offered on the Platform.

Payments are processed by the payment service provider Stripe. Payment data, in particular bank card data, are collected and processed directly by Stripe under its own terms and security measures. The Seller does not have access to the User’s full bank card data. The processing of these data is described in the Privacy Policy.

The Order is processed only after effective confirmation of payment.

Article 10. Performance of the Service

The purchase of a Pack immediately credits the Account with the corresponding Credits (Article 7). Each Analysis is then performed at the User’s request, when a session file is uploaded.

As the Analysis is an automated service, its performance begins immediately after it is launched, in accordance with the User’s express request made pursuant to Article 11.

The Analysis report is made available to the User on their Account, in downloadable form, within a reasonable time after the end of the processing.

In the event of a failure preventing the complete production of an Analysis, the reserved Credit is released or automatically restored, whatever the cause of the failure: no Credit is then definitively consumed.

A monetary refund for a paid Analysis may only be claimed under the applicable statutory conditions and where the failure is attributable to the Seller. In that case, the Seller shall, at the User's choice, either perform the Analysis again or refund the amount paid for the relevant Analysis. The restoration of the Credit provided for in the preceding paragraph is automatic and does not depend on any request.

Article 11. Right of withdrawal and waiver

11.1 Principle of the right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, a User who qualifies as a Consumer has in principle a period of fourteen (14) days to exercise their right of withdrawal from the conclusion of the contract, without having to give reasons.

11.2 Immediate performance and waiver of the right of withdrawal

The Analysis consists of a service performed immediately and almost instantaneously after it is launched.

Pursuant to Article L221-28, 1° of the French Consumer Code, the right of withdrawal cannot be exercised for service contracts fully performed before the end of the withdrawal period and whose performance began after the Consumer’s prior express agreement and express waiver of their right of withdrawal.

Accordingly, by accepting these Terms of Sale — acceptance confirmed at the time of each Order —, the User, for each Analysis, agrees that they:

• expressly request that performance of the Analysis begin immediately, before the expiry of the fourteen (14) day withdrawal period;
• expressly acknowledge that they will lose their right of withdrawal, for the Analysis concerned, once it has been fully performed.

11.3 Effect of the waiver

An Analysis is fully performed once the complete Analysis report and the associated session record have been produced and made available to the User. The right of withdrawal is then definitively lost for that Analysis and no refund is due on that basis. A Credit reserved and then released or restored after a failure has not been used.

If, exceptionally, the User were to exercise their right of withdrawal after having requested immediate performance of the Service but before the Analysis has been fully performed, they would owe an amount proportionate to the Service provided, in accordance with Article L221-25 of the French Consumer Code.

11.4 Packs

The purchase of a Pack opens, for the Consumer, a fourteen (14) day right of withdrawal covering the unused Credits. Acceptance of these Terms of Sale constitutes, for each Analysis actually launched during this period, a request for immediate performance and a waiver of the right of withdrawal for the corresponding Credit. A Credit reserved and then released or restored after a failure remains an unused Credit. In the event of withdrawal exercised within the fourteen (14) day period, the Seller refunds the price of the unused Credits only, valued at the unit price of the relevant Pack, in accordance with Article L221-25 of the French Consumer Code.

These waivers do not affect the legal guarantees referred to in Article 13 or the handling of technical failures provided for in Article 10.

Article 12. Invoicing

An invoice or proof of payment is made available to the User for each paid Order, by email or from their Account.

Article 13. Legal guarantees

Independently of any commercial guarantee, the Consumer User benefits from the legal guarantees provided by law, in particular the legal guarantee of conformity applicable to digital content and services, provided for in Articles L224-25-1 et seq. of the French Consumer Code.

In the event of a non-conforming Service, the User may request that it be brought into conformity. They may contact the Seller at contact@coachpartner.app for any claim in this respect.

Article 14. Liability

The Service is provided as a tool to support reflection. The Seller does not guarantee any particular result, in accordance with Article 14 of the Terms of Use.

To the extent permitted by law, the Seller’s total liability is limited in accordance with Article 14 of the Terms of Use, that is, to the amounts actually paid by the User during the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply in the event of gross negligence or wilful misconduct, or where prohibited by law, in particular in respect of the legal guarantees.

Article 15. Personal data

The processing of personal data in connection with Orders, in particular payment data, is described in the Privacy Policy.

The processing of personal data contained in the analysed files is governed by the Data Processing Agreement (DPA).

Article 16. Customer service

For any question, claim or request relating to an Order, the User may contact the Seller at contact@coachpartner.app.

Article 17. Changes to the Terms of Sale

The Seller may amend these Terms of Sale, in particular to reflect legal, regulatory or Service-related developments. The Terms of Sale applicable to an Order are those in force on the date of that Order.

Article 18. Consumer clients and business clients

These Terms of Sale apply both to Users who qualify as Consumers and to Users acting for business purposes (the “Professionals”).

The protective provisions reserved by law for Consumers benefit only Users who have that status. These include the right of withdrawal (Article 11), the legal guarantee of conformity (Article 13) and recourse to the consumer mediator (Article 19).

A User acting for business purposes does not benefit from the right of withdrawal provided for Consumers, nor from recourse to consumer mediation. By exception, a Professional whose contract does not fall within the scope of their main activity and who employs no more than five (5) employees benefits from the right of withdrawal, in accordance with Article L221-3 of the French Consumer Code.

A Professional subject to VAT in the European Union provides, where applicable, their EU VAT number when placing the Order. As the Seller benefits from the French VAT exemption scheme, no VAT is charged (see Article 5).

Article 19. Governing law, mediation and disputes

These Terms of Sale are governed by French law.

In the event of a dispute, the User is invited first to send a written complaint to the Seller at contact@coachpartner.app in order to seek an amicable solution.

Failing an amicable agreement, or in the absence of a reply from the Seller within a reasonable period of one (1) month, a User who qualifies as a Consumer within the meaning of Article L.612-2 of the French Consumer Code may, if a disagreement remains, have recourse, free of charge, to a consumer mediator listed by the Commission for the Evaluation and Control of Consumer Mediation (CECMC) pursuant to Article L.615-1 of the French Consumer Code. The competent mediator is: Société Médiation Professionnelle (SMP), Alteritae, 5 rue Salvaing, 12000 Rodez, France, www.mediateur-consommation-smp.fr. The mediator may be contacted by completing the online form available on its website or by post at the above address. Referrals must be made in writing and in French.

Failing amicable resolution, the dispute shall be brought before the competent courts in accordance with the applicable rules of law.

A User who qualifies as a Consumer may, at their choice, bring the matter before the courts having territorial jurisdiction under the Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or where the harmful event occurred, in accordance with Article R631-3 of the French Consumer Code.